Unified Contact Centre Services

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Voxnube delivers AltiGen Contact Centre solutions alongside end-to-end contact centre consultancy—so you can improve customer experience quickly and then continuously optimise performance. We combine proven platform capability (omnichannel, intelligent routing, agent/supervisor tooling, compliance, and analytics) with a structured delivery approach (discovery, design, implementation, training, optimisation and governance) to ensure measurable service-level improvements with minimal disruption. 

• Omnichannel engagement (voice + digital channels where applicable)
• Intelligent routing & queue management to reduce wait times and improve first‑contact resolution
• Agent desktop & productivity tools for faster handling and better outcomes
• Supervisor visibility with real-time monitoring and performance insight
• Quality & compliance support aligned to your processes and requirements
• Reporting & analytics across service levels, abandonment, handle time and CSAT inputs
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• Discovery & requirements capture: journeys, pain points, KPIs, volumes
• Solution design & migration planning: right-sized architecture + rollout plan
• Implementation & configuration: best-practice setup, testing and cutover
• Training & adoption: agents, supervisors and admins
• Optimisation & continuous improvement: routing/workflow/report tuning
• Governance & operational playbooks: day-to-day running, change control, KPI cadence

 AltiGen is ideal for teams that need to improve customer handling without adding complexity, whether you’re fixing service levels, gaining visibility, or modernising an ageing platform.

• Customer service teams needing improved service levels and visibility
• Sales/support teams wanting smarter routing and higher conversion
• Organisations replacing legacy PBX / ageing contact centre platforms
• Multi-site or hybrid teams needing consistent customer handling

With the right routing, tooling and reporting in place, customers typically see measurable improvements quickly, faster answers, better control, and clearer performance data to drive ongoing optimisation. 

• Shorter queues and fewer abandoned calls
• Faster onboarding and higher agent productivity
• Better supervisor control and clearer performance reporting
• A platform that scales with demand and supports continuous improvement